IBM ties intelligent operations to agent safety and business value

Intelligent operations begin with a business question: What should artificial intelligence help an enterprise accomplish? As agents take on more work, organizations need an operating model that connects their actions to customer outcomes, infrastructure dependencies and financial accountability. IBM Corp.’s approach brings automation, data and operational signals into that broader framework. Moving beyond isolated projects […] The post IBM ties intelligent operations to agent safety and business value appeared first on SiliconANGLE .